Aegis Ltd, a part of the Essar group and a global business process outsourcing (BPO) provider, today said it has signed an agreement with US-based education finance service provider Sallie Mae to acquire the latter's customer service centre in Killeen, Texas.
Under the agreement, nearly 350 employees of Sallie Mae will be transferred to Aegis' global delivery platform, consisting of around 40,000 professionals located in 43 locations worldwide.
The agreement will come into effect from June 4 this year.
"This agreement enables Aegis to expand its service offerings with highly-skilled customer service professionals. Aegis will leverage Sallie Mae's expertise in quality and performance improvement and integrate the Killeen centre into our global delivery platform," Aegis Ltd Managing Director and Global Chief Executive Officer Aparup Sengupta said in a press release here.
Aegis services more than 135 clients through 43 delivery centres with around 40,000 employees across India, the Philippines, United States, Costa Rica, New Zealand, Sri Lanka, Australia and South Africa.
