In 2015, the Reserve Bank (RBI) gave in-principle approval for 11 entities to set up a different lender entity, termed ‘payments banks’. The objective was to establish new entities that could facilitate digital payments with minimal friction and bring more people into the banking system’s fold.
Three years later, these seem to be struggling to carve and retain a niche for themselves. In fact, three — Cholamandalam Distribution Services, Sun Pharmaceutical and Tech Mahindra — surrendered their licences without starting operations. Of the rest, Reliance’s Jio payments bank was launched last month. India Post has had a soft launch and