Banks' code compliance falls in 2016-17

Only one-fourth of the 51 banks in the country are rated 'high' for complying with the norms

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Illustration: Ajay Mohanty

Nikhat Hetavkar Mumbai

Last Updated : Jun 14 2017 | 1:56 AM IST

Banks in India continue to struggle with the quality of their customer service. The overall average code compliance score on customer service based on parameters such as grievance redressal, transparency and information dissemination fell to 77 in 2017 from 78 in 2015. According to compliance ratings by the Banking Codes and Standards Board of India (BCSBI), State Bank of India improved its credit score to 76 from 70 in 2015.

Only one-fourth of the 51 banks in the country are rated 'high' for complying with the norms, which focuses on fair treatment of customers.

BCSBI is an independent

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