Outsourcing is seen as a business necessity. American companies are emerging as global employers and not domestic employers. Their access to capital should not face any hindrances
EXL Services is one of the top three business service providers in the country. It has about 2,000 employees providing services to companies in a variety of verticals ranging from financial services to manufacturing.
The company is in the process of diversifying its client base, moving away from a heavy dependence on Coseco, the troubled US financial services major. Now, with a broad customer and revenue base, it is looking at opening centres outside the country as well.
EXL