A slew of small entrepreneurs is cashing in on the BPO boom.
Is tea stall owner Ratan Saha on the road to becoming a food industry tycoon? Until a year ago, Saha eked out an existence selling tea and biscuits at his stall in a south Delhi market. He took the first modest step upwards by throwing in inexpensive lunches and boosting his income.
These days Saha is hardly ever at his teashop and there