I think that is very much under control. Second is the demand side where there are industries that have been impacted in a big way, mostly in manufacturing, entertainment, non grocery retail, etc., and it will take some time to get back to normalcy. So, the volumes have reduced in those segments.
But some sectors where the impact is not much are financial services, telecom, professional services. And there are some that are very insulated like technology services, life sciences, and health care.
Do you have a sense of how the workforce will change?
But in a normal world, they will look at issues like privacy a lot more stringently before allowing large-scale work from home. In 12-18 months, this will settle down at 50-60 per cent of the people coming to work. I don't think there is going to be any significant reduction in real estate costs, because even if half the people come to work, you may maintain social distancing that will require more space per person.
Anyway they can't travel back. If they don't have work, we will look at the option of helping them go back to the home countries and see if they can operate from there.
From an India perspective, there are some people who are becoming free because the projects are getting deferred. But we are looking at redeploying them in our internal projects of creating intellectual property. We're thinking of moving some of our top software engineers into our products and platform business, to accelerate some of development work.
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