Apollo Health plans to set up medical BPO centre in Chennai

Apollo Health Street Limited (AHSL), the business process outsourcing (BPO) arm of the Apollo Hospitals Group, is planning to set up a medical BPO centre in Chennai. At present, the only BPO centre that it runs is in Hyderabad.

Sangeetha Reddy, director (operations), Apollo Hospitals, said, "We were earlier deciding between Colombo and Chennai. But we have now finalised on Chennai as our next destination for the BPO centre. "The centre should be ready in another three months," she added.

The Apollo Group's medical BPO business not only provides call-centre services but also billing, coding and claims processing. The day shift is used for billing and the night shift for accounts receivable follow-up and collection.