Faced with attrition levels of 30-40 per cent every year, BPO firms are tying up with management institutes and infotech education centres to upgrade the skills of their employees, in an attempt to retain talent.
A V Birla group company Transworks has tied up with Mumbai's Narsee Monjee Institute of Management Studies and the Institute of Chartered & Financial Analysts of India.
Sitel India, in which the Tata group has a substantial stake, has tied up with Mumbai's L N Welingkar Institute of Management Development & Research.
