Concerto acquires Rockwell FirstPoint Contact

Concerto Software, a provider of contact centre solutions, has acquired Rockwell FirstPoint Contact from Rockwell Automation.

According to a statement from Concerto, the deal will significantly expand its geographic reach, intellectual capital and positions to deliver increased value to customers.

This is Concerto Software's fourth acquisition in the year after Melita International, CenterForce Technology and Positive Software Systems. According to Frost & Sullivan, Concerto Software holds 66.7 per cent of the market share for Outbound Contact Center Systems in India.

"Rockwell Automation takes pride in FirstPoint Contact's ability to provide solutions to help our customers execute their customer interaction strategies. The move is positive for customers and ensures dedication to continue," said Rockwell Automation president and chief executive officer Keith D. Nosbusch.