 "Dell to shift Mohali facility to Hyderabad, Gurgaon and Bangalore")
It is pertinent to mention here that customer contact centre at Mohali was inaugrated in March 2005.
According to Software Technology Parks of India (STPI), the total exports from the unit in 2013-14 was Rs 118 crore. In a press statement, the company stated that the centre would be operative till November 2014.
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In a statement issued to Business Standard the company states, “Dell has announced the transfer of business of our customer support operations from the Mohali contact center to Dell’s other customer support sites namely Hyderabad, Gurgaon & Bangalore. As the company continues to evolve we consistently review and study our operations in an effort to remain competitive, improve our efficiency and most importantly determine where we can add the most value to customers."
The statement added that Dell values it’s employees and would like them to continue their employment with the company and will support them as per the company relocation guidelines.
"However, after careful evaluation, if they choose otherwise, we would respect their decision and offer a golden handshake to these team members. We will maintain our focus on providing our customers with the excellent support experience they expect from us, without interruption through this transition till November 2014,” it added.
However, officials could not be contacted for the comment.