Delta Air to close India call centre

The financially-troubled Delta Air Lines Inc has said that it is closing one of its three call centres in India.

The company declined to discuss whether the move was related to a survey asking customers if they would be willing to pay a fee to speak to a US-based agent rather than one in India.

The question about the call fee was contained in an online survey sent earlier this summer to select frequent fliers.

Spokeswoman Peggy Estes said yesterday the airline has no plans to charge customers who prefer to talk to US representatives.

"In today's environment, we continue to look at all areas of our business," Estes said. "We are looking at many things, and asking a lot of questions."