To ensure smooth supply of power during the next summer and following rainy season in the state, Enzen Global Solutions, which has entered into a franchisee partnership with distribution firms, Nesco, Wesco and Southco, will execute an advance contingency plan.
Under the plan, it has geared up to keep the transformers ready and getting the pole and wire strength checked. The company has started a safety and health programme to create awareness among the employees and the public. The company has also initiated discussion with the distribution companies, Nesco, Wesco and Southco in this regard.
Since the distribution companies are very supportive of this effort, Enzen hopes to improve the standard of power supply during these two difficult seasons, a top executive of the company said.
After the plan is implemented, if a particular section experience any problems, it will be disaggregated from other areas without disrupting the entire power supply network. “In view of the problems faced during summer and the subsequent rainy season as amplified during the recent floods in Orissa, we are working on an advance contingency plan to ensure smooth power supply during this period”, Satheesh Kumar, chief executive, Enzen Global Solutions Private Limited (EGSPL), told Business Standard.
He said, preventive maintenance is given big thrust and the work on contingency plan has been initiated 6 months before the unset of monsoons. Enzen, serving 1,16,000 customers spread over 20 sections and 6 electrical subdivisions in the areas coming under the service areas of Southco, Wesco and Nesco, has taken a series of steps for strengthening the customer care.
It has already introduced complain automation system for the customers to ensure that the service is guaranteed. While monthly billing system has been partially introduced, the complains pertaining to low voltage problems are being taken care of. It has chalked out plans for standardisation of all customer care centres in the state to attain global standards of operation.
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“We are focussing on solving the inconvenience of the customers which has improved the collections to about 70 percent. However, there are still some grey areas where large number of illegal users resort to power theft”, he added.
Further, as a measure to improve service delivery and fix accountability, the company has evolved a framework in which each key function is managed by a specialist who is held accountable for the service in his area of function. This is in contrast with the area specific approach adopted by the distribution companies earlier, Kumar added.