Genpact inks new HR management pact with Nissan

BPO major Genpact today said it has partnered with Nissan to take over the Japanese auto giant's human resources (HR) centre's management in Yokohama, Japan as part of a seven-year deal.

Nissan Human Information Service (NHIS) is a subsidiary of Nissan Motor since 2000 and currently handles HR functions for more than 54,000 Nissan employees worldwide.

The size of the new pact was, however, not disclosed.

The collaborative relationship also includes a seven-year agreement, whereby Genpact will provide payroll, benefits, staffing, training and other key HR services to Nissan, Genpact said in a statement.

The centre, renamed Genpact Japan Service, will significantly increase Genpact's onshore service delivery capability in Japan, it added.

In addition to the Nissan Group Companies and Affiliates, the centre will also serve additional companies and existing Genpact clients.

"Genpact has seen a strong demand for our services in Japan and we have already had discussions with a number of our clients who would like to leverage our new capabilities," Genpact CEO (Asia) Charles Hunting said.

This will offer a major cost advantage by seamlessly integrating and leveraging these services delivered in Japan with Genpact's services capabilities in Dalian, China.

Genpact will also implement process re-engineering services to increase the effectiveness of the HR functions provided from the centre, Genpact said.

The Nasdaq-listed BPO giant has worked with Nissan for more than six years, providing a range of business process management (BPM) services.

It currently delivers finance and accounting, procurement, supply chain management, customer service, manufacturing, collections, and analytics services to Nissan.

"We enthusiastically welcome the NHIS employees to the Genpact team and recognise all of the value and domain knowledge they offer," Genpact President and CEO NV (Tiger) Tyagarajan said.

They will be critical to the success in transforming this HR services centre into one that delivers exceptional BPM services to the growing Nissan group of companies as well as many other companies moving forward, he added.