Infosys arm to set up call centre in Jaipur

Progeon, a subsidiary of Infosys, is planning to set up a BPO centre in Jaipur. Progeon is a leading BPO firm that offers end-to-end transaction processing services to global clients. By leveraging best-in-class people, process skills and technology, it offers both strategic and competitive advantages to its clients.

Talking to Business Standard here recently, Ramesh Kamath, chief finance officer, said the company proposed to develop the centre in a lakh square feet area and in the initial stage the centre would be equipped with 1,100 to 1,400 seats that would later be expanded.

"We want to set up the BPO centre in Mahindra world city in the next six months" , he said.

Established in April 2002, company combines its in-house expertise with the solid technology foundation of Infosys to bring value to clients on a consistent basis.

Progeon has a fully secured and networked capacity of 3,444 seats spread over 3 cities on more than 300,000 square feet. Headquartered at the Infosys campus in Bangalore, Progeon has a second center at Pune, which has been operational since early 2004. Progeon currently has more than 4,767employees.

The company is focused on providing BPO services in strategic segments. The segments currently being targeted are banking, security, insurance & healthcare, finance & accounts, knowledge services, and telecom.

Progeon defines these segments as strategic because of the leverage they offer - with each client engagement Progeon is better equipped to deliver through deeper domain expertise. 'Strategic customers' are those with whom the company can build long-term relationships.

This makes the point of entry less important since Progeon is focused on providing end-to-end solutions to such clients. The company currently has 19 clients in these focused areas.

The company specialises in end-to-end transaction processing and envisages voice related work as an important component of a complete solution, although not the dominant aspect. Common governance, relationship pattern and risk models, and access to low-cost pools of labor globally allow clients to make the best use of people and end-to-end technology.

Progeon has also been very successful in being able to provide year-on-year productivity and quality improvements to clients. Progeon achieves this through efficient process management, stringent quality focus through techniques like six-sigma methodology etc., and through effective use of technology to achieve greater process optimisation.

Another important aspect of Progeon's operations is its the maturity of its processes derived through greater domain expertise. A granular understanding of business processes as well as the control environment within which they are executed enables Progeon to adopt a highly structured approach towards offshoring, resulting in a highly predictable experience for its clients.

Progeon has also established a center in Eastern Europe in Brno, Czech Republic, as part of its plans of providing its clients with access to cost-effective talent pools in multiple geographies. Progeon's Czech centre serves clients in 11 languages.