Infosys eyes 900 clients for automation platform

Intelligent robots are resolving incidents related to customer's orders

Infosys Limited is targeting around 900 clients globally for its IAP (Infosys Automation Platform), according to Shyam Doddavula, assistant vice president and principal product architect at Infosys.

“The IAP enabled us to create intelligent robots, who are resolving incidents related to customer’s orders for a large telco. It saved $1.3 million to the client. IAP is being leveraged by 18 clients at present. And, 900 clients are in the pipeline," he said.

Demonstrating IAP at Hysea summit here, he said all IT systems would be moving towards self-healing platforms like IAP.

Doddavula said while 60 per cent of the IT budget of a large enterprise was spent on just keeping the lights on, over 30 per cent of IT operations work in repetitive and was still being done manually.

“The solution is to build an intelligent robot,” he said, adding IAP, offered on a managed services model, was 30-70 per cent faster and cheaper.