BPO major Intelenet today said it plans to step up its onshore presence in the United States at its Campbellsville facility in Kentucky.
The centre has an existing headcount of 223 agents and will create 100 new positions making it the fifth largest employer in the region. These facilities are expected to service customers in the travel and IT domains.
Intelenet acquired a presence in the US market in 2007 with its acquisition of Upstream, a US based global BPO (now Intelenet America LLC). With centres in Fargo – North Dakota, Campbellsville – Kentucky and Chesapeake – Virginia, it has enhanced its onshore delivery capabilities for the US market and augmented its service offerings to provide multi channel contact centre solutions including voice and back office operations spanning customer relationship management and sales support.