Maruti Udyog (MUL) has deployed an Oracle-based IT infrastructure to enhance customer satisfaction and employee interactions within the company."According to an official release issued today, this will enable Maruti to achieve improved efficiencies and better business controls, as well as synergise its people, processes and products."Maruti has always strived to exceed customer expectations. We are continuously improving our processes across the entire value chain, starting from Maruti suppliers through our internal operations, to dealers and finally to Maruti customers. The new IT system will ensure efficiencies, better service, lower costs and happier people in the Maruti family," Jagdish Khattar, MD of MUL, said.
