Passport Seva Project processes record 10 mn applications in one year

The project was launched with an objective to deliver passport services to citizens of India in a timely, transparent, more accessible and reliable manner

Passport Seva Project (PSP), the mission mode programme of the Ministry of External Affairs (MEA), which runs on Public-Private-Partnership mode with Tata Consultancy Services as a service provider completed its first year of successful rollout.

The project, which was launched with an objective to deliver passport services to citizens of India in a timely, transparent, more accessible and reliable manner, has achieved a landmark figure of processing more than 10 million passport applications since its inception in 2010.
 
A six-year old boy from Kolkata, Master Adnan Raja became the 1,00,00,000th applicant in the Passport Seva System.
 

Muktesh Pardeshi, Joint Secretary, Passport Seva Project and Chief Passport Officer said, “Processing more than 10 million applications for passports and related services is a noteworthy milestone. Our officials have been working relentlessly to provide hassle-free passport services to the fellow citizens. We have also taken assertive steps to streamline and simplify the process for passport applicants.”

 
As part of MEA’s e-Governance initiatives, the Passport Seva Project has transformed the passport issuance system across India. The Ministry is improving governance in Passport Offices by focusing on citizen-centricity, service orientation and transparency.