 "The personalisation of health care is the future: Sid Nair")
With its 25 per cent of its work force in India, Dell Services looks to expand its foothold in India with more partners. Sid Nair, vice-president and global general manager, health care and life sciences, tells Anita Babu how technology-backed health care services will make a way for customised patient care in future
How do you look at India as a market for Dell Services?
India is a growing market for Dell Services. Almost 25 per cent of Dell Service employees are in India. We are seeing a strong traction not just in traditional services, but also in new areas such as SAP (system application products), modernisation, mobility and cloud.
Last year, we launched a unique cloud-based solution that seamlessly and cost-effectively delivers integrated clinical and financial systems for health care providers exclusively in India. Known as ‘Hospital in a box’ and targeted to the mid-market segment, the solution seamlessly and cost-effectively delivers integrated clinical and financial systems for health care providers.
Deployed on a public cloud and accessible from anywhere, anytime, and on any device, the solution allows health care providers to quickly respond to increasing demands of branch expansion and system go-live without huge capital investments and long IT setup cycles.
Dell does a lot of business on cloud, especially in community health care. Community hospitals are smaller hospitals with 50-100 beds generally located in Tier-II and Tier-III cities. These hospitals have limited IT budgets, so Dell provides health care cloud solutions where they do not need to invest in expensive hardware and software. Instead, Dell hosts everything on its cloud-based solution that includes Enterprise Resource Planning and Hospital Information System components to harness the power of Software-as-a-Service (SaaS). Right now, we are busy implementing the ‘Hospital in a box’ solution with Dr Agarwal’s Eye Hospital.
A lot of start-ups are also focusing on health-based cloud. How do you evaluate your competition?
That is true, but most are not competitors. Instead, they are our partners as they lack the end-to-end capabilities that Dell has to offer.
So, you are establishing partnership in India? If so, can you name them?
Dell currently partners with Ubq Technologies and Netsuite/Ramco Systems to deliver an end-to-end proposition to providers. Ubq's Hospital Information System (HIS) solution, medics, serve as the front-end application for patient-centric activities and integrate with Ramco Enterprise Resource Planning on Cloud to provide customers seamless enterprise-wide application on the cloud. From an EMR perspective, we partner with the product called Praxify.
Who do you target?
There are about 45,000 hospitals in India and we are focusing on the mid-tier hospitals. Single specialty health care chains in India are an upcoming model and are adding one hospital a month to reach Tier-II and Tier-III cities at affordable costs. The ‘Hospital in a box’ solution can very well fit a large multi-specialty hospital chain, our current focus is to address the faster growing mid-market hospital segment.
What are some of Dell Healthcare’s plans for the future?
There are several things we are looking at from a future perspective. One is the genomics cloud. The future is all about personalisation of health care.
Dell recently extended it partnership with Translational Genomics Research Institute to help clinical researchers and doctors globally expand the reach and impact of the world’s first Food and Drug Administration-approved personalised medicine trial for paediatric cancer.
The renewed commitment includes an additional $3 million Dell grant to support continued collaboration with TGen and support expanded paediatric cancer clinical trials in EMEA, starting with sites in France and Lebanon. This is the second grant Dell has provided TGen to accelerate treatment of paediatric cancer, bringing our total contributions to more than $15 million since 2011.
How do you look at India as a market for Dell Services?
India is a growing market for Dell Services. Almost 25 per cent of Dell Service employees are in India. We are seeing a strong traction not just in traditional services, but also in new areas such as SAP (system application products), modernisation, mobility and cloud.
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What are the kinds of services that you deliver in India?
Last year, we launched a unique cloud-based solution that seamlessly and cost-effectively delivers integrated clinical and financial systems for health care providers exclusively in India. Known as ‘Hospital in a box’ and targeted to the mid-market segment, the solution seamlessly and cost-effectively delivers integrated clinical and financial systems for health care providers.
Deployed on a public cloud and accessible from anywhere, anytime, and on any device, the solution allows health care providers to quickly respond to increasing demands of branch expansion and system go-live without huge capital investments and long IT setup cycles.
Dell does a lot of business on cloud, especially in community health care. Community hospitals are smaller hospitals with 50-100 beds generally located in Tier-II and Tier-III cities. These hospitals have limited IT budgets, so Dell provides health care cloud solutions where they do not need to invest in expensive hardware and software. Instead, Dell hosts everything on its cloud-based solution that includes Enterprise Resource Planning and Hospital Information System components to harness the power of Software-as-a-Service (SaaS). Right now, we are busy implementing the ‘Hospital in a box’ solution with Dr Agarwal’s Eye Hospital.
A lot of start-ups are also focusing on health-based cloud. How do you evaluate your competition?
That is true, but most are not competitors. Instead, they are our partners as they lack the end-to-end capabilities that Dell has to offer.
So, you are establishing partnership in India? If so, can you name them?
Dell currently partners with Ubq Technologies and Netsuite/Ramco Systems to deliver an end-to-end proposition to providers. Ubq's Hospital Information System (HIS) solution, medics, serve as the front-end application for patient-centric activities and integrate with Ramco Enterprise Resource Planning on Cloud to provide customers seamless enterprise-wide application on the cloud. From an EMR perspective, we partner with the product called Praxify.
Who do you target?
There are about 45,000 hospitals in India and we are focusing on the mid-tier hospitals. Single specialty health care chains in India are an upcoming model and are adding one hospital a month to reach Tier-II and Tier-III cities at affordable costs. The ‘Hospital in a box’ solution can very well fit a large multi-specialty hospital chain, our current focus is to address the faster growing mid-market hospital segment.
What are some of Dell Healthcare’s plans for the future?
There are several things we are looking at from a future perspective. One is the genomics cloud. The future is all about personalisation of health care.
Dell recently extended it partnership with Translational Genomics Research Institute to help clinical researchers and doctors globally expand the reach and impact of the world’s first Food and Drug Administration-approved personalised medicine trial for paediatric cancer.
The renewed commitment includes an additional $3 million Dell grant to support continued collaboration with TGen and support expanded paediatric cancer clinical trials in EMEA, starting with sites in France and Lebanon. This is the second grant Dell has provided TGen to accelerate treatment of paediatric cancer, bringing our total contributions to more than $15 million since 2011.