Amid spike in demand for medicines, Swiggy to prioritise pick-and-drop deliveries

The food delivery giant has reported a 350% rise in delivery of OTC medicines in 15 days

Swiggy has started prioritization of its Genie service deliveries in the wake of the second Covid-19 wave. India has witnessed more Covid-19 cases than anywhere else in the world. Swiggy Genie, the food delivery firm's pick up and drop service, has become an essential service for consumers all across the country. It is transporting a range of necessities- from over the counter (OTC) medicines, oximeters, thermometers to home-cooked meals, care packages and grocery.

Swiggy witnessed a 350 per cent increase in the delivery of OTC medicines through Swiggy Genie during the past 15 days, compared to the same period last month. Almost half a million home-cooked meals and tiffins have been ferried to friends and family in the same period. Covid Heroes, who are selflessly cooking meals to help those in need have been using the service to help those in need. Swiggy Genie is present in 65 cities across the country.

“We are overwhelmed with messages from consumers expressing how Swiggy Genie has been a lifeline in these tough times,” said Vivek Sunder, chief operating officer at Swiggy. “With several cities under lockdown, and family or friends to take care of, Swiggy Genie has delivered necessities like home-cooked meals, OTC medicines, test reports and grocery to the doorsteps of Indians. Considering the criticality of the service, we are now prioritizing Genie deliveries. We urge users to stay indoors and we will do our best to get them whatever they need while also keeping the safety of our partners top of mind.”

All Genie orders will have dedicated customer care support. The prioritisation of Swiggy Genie orders will be of immense help for those recovering at home or taking care of someone with medical necessities, grocery needs or home-cooked meals. Swiggy is also directly working with hundreds of Covid Heroes. They are providing meals to affected families and will prioritise these deliveries as well.