Symantec to revamp RCom's IT system

Reliance Communications has entered into a multi-million dollar deal with global IT manufacturer Symantec Corporation, under which the latter will overhaul the telecom company's existing IT systems.

The move is aimed at increasing the availability and reliability of customer relations management systems, billing, electronic recharges, database backup and other applications. It will help in unburdening the existing IT set-up, apart from increasing the number of pre-paid customers, a source close to the development said.

This is the second association between the two companies. Earlier, in 2004, Symantec had deployed applications for RCom.

Symantec will deploy its Veritas Cluster Server and Veritas Storage Foundation for Oracle RAC solutions for e-recharge applications. RCom's e-recharge application, PhoneGen, has limited capabilities as it ran on a single enterprise.

Rcom has been using Veritas NetBackup for several years.