The company has a little over four lakh consumers in the city. Low-end power consumers use less than 300 units per month.
The state electricity regulator MERC had earlier directed the company to pay cross-subsidy surcharge to its rival distributor, Reliance Infrastructure.
This was to make up for any price escalation RInfra’s consumers have to face, if more commercial establishments move away to the rival. Commercial establishments pay higher power rates, which effectively subsidises low-end customers.