iYogi launches in India, bets on SMB opportunity

SMB market is estimated at Rs 10,000 crore across more than 4 million businesses in India

iYogi, a provider of tech support today launched its service for both SMBs and consumers in India. The company provides remote and onsite support for the widest variety of computing devices and software in the country.

iYogi’s Business Non-Stop service is aimed at the SMB market, which according to Access Markets International partners (AMI Partners) is estimated at Rs 10,000 crore across more than 4 million businesses in India.

“We’ve witnessed rapid growth since our inception, and plan to maintain this by focusing on three areas--geographic expansion, focus on SMB, and service innovation to capitalize on the growth in mobility,” said Uday Challu, CEO and co-founder of iYogi.

“The tech support opportunity in India is exploding based on the rapid adoption of technology among consumers and businesses, their growing technology dependency, and the increasing complexity created by a heterogeneous device environment,” he added.

The company funded by VCs like Sequoia, SAP ventures sees consumer segment as an other important market in the country. According to the company’s research, an average customer of iYogi in the US has a minimum of 11 devices at home.

The company's Business NonStop service plans in three variants--Pro, Pro Plus, and Pro Premium. Under the Business NonStop plans organisations will get comprehensive technical support starting from just Rs 249 per month.

Business NonStop Pro Plus is for organizations with 5-25 PCs and Business NonStop Pro Premium is for organizations more than 25 PCs support.

Under the consumer plans, the company will offer support for set-up, installation, diagnosis and repair of computers and connected devices in a home. For a monthly fee starting from Rs 249 per PC per month, users get unlimited, 24x7 access to iYogi’s Tech Experts all year around.