 "Kolkata airport gets 'best improvement' award")
Kolkata airport has been judged as most improved airport in the Asia Pacific region in a service quality award. The Airport Council International which carries out surveys at 285 airports around the world has ranked Delhi and Mumbai airports as second and fifth best amongst airports handling 25-40 million passengers annually. Hyderabad airport was ranked second amongst airports handling 5-15 million passengers.
The awards are given on the basis of airport service quality surveys which consider passengers’ immediate appraisal from check-in through departure at the gate at more than 285 airports. These awards represent passengers’ views on 34 key service indicators and are an objective and accurate indicator of the top world-wide performing airports.
"As airports face the increasingly competitive and demanding aviation market, it is crucial to keep a focus on meeting and exceeding passenger expectations. Airport managers need factual intelligence to guide their efforts and optimize their investments. The ASQ Survey is a tool that provides data that enables airports to identify what their passengers value most and what the airport community needs to do to achieve excellence in customer service,” said Angela Gittens, Director General ACI World said in a statement.
Haikou airport in China has bagged the award for best airport in 5-15 million passengers category while Seoul Incheon airport was number one in 25-40 million passengers category. Singapore's Changi airport was ranked number one for service quality amongst airports handling over 40 million passengers.
The awards are given on the basis of airport service quality surveys which consider passengers’ immediate appraisal from check-in through departure at the gate at more than 285 airports. These awards represent passengers’ views on 34 key service indicators and are an objective and accurate indicator of the top world-wide performing airports.
"As airports face the increasingly competitive and demanding aviation market, it is crucial to keep a focus on meeting and exceeding passenger expectations. Airport managers need factual intelligence to guide their efforts and optimize their investments. The ASQ Survey is a tool that provides data that enables airports to identify what their passengers value most and what the airport community needs to do to achieve excellence in customer service,” said Angela Gittens, Director General ACI World said in a statement.
Haikou airport in China has bagged the award for best airport in 5-15 million passengers category while Seoul Incheon airport was number one in 25-40 million passengers category. Singapore's Changi airport was ranked number one for service quality amongst airports handling over 40 million passengers.