 "New Delhi, Mumbai and Hyderabad amongst best airports")
Airports at New Delhi, Mumbai and Hyderabad have been ranked amongst the top performers in the Airport Council International's (ACI) annual service quality awards for 2012.
The awards are presented in four categories that include: Best Airport by Region, Best Airport by Region (fewer than 2 million Passengers per Year), Best Airport by Size, and Best Improvement.
New Delhi and Mumbai airports have been ranked at number two and three amongst the best airports in 25-40 million passengers category while Hyderabad airport has been named number two amongst airports which handle 5-15 million passengers each year.
G V Sanjay Reddy, Managing Director, MIAL, said, “We have always worked towards the goal of quality service and strived to cultivate a customer-oriented service culture at Mumbai airport."
The awards are presented in four categories that include: Best Airport by Region, Best Airport by Region (fewer than 2 million Passengers per Year), Best Airport by Size, and Best Improvement.
New Delhi and Mumbai airports have been ranked at number two and three amongst the best airports in 25-40 million passengers category while Hyderabad airport has been named number two amongst airports which handle 5-15 million passengers each year.
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The annual service quality passenger survey undertaken by ACI, an autonomous and independent body, measures customer feedback on a range of service delivery parameters that track the customer experience at an airport from the moment of arrival to the departure gate. Analysis of this “real-time” data, recorded on the day of travel, serves as a guide for better aligning service provision with customer expectations
G V Sanjay Reddy, Managing Director, MIAL, said, “We have always worked towards the goal of quality service and strived to cultivate a customer-oriented service culture at Mumbai airport."