Banks customers should use the benefits of the Banking Ombudsman services for redressal of grievances regarding the lapses in the banking services, PR Gopal Rao, the Andhra Pradesh Banking Ombudsman, advised in a customer awareness meeting, which was held here on Monday.
Banking Ombudsman provides fast and effective services with free of cost and some times if necessary Banking Ombudsman office would meet the expenses of travelling for the complainant during the process of grievance redressal, he stated.
According to Banking Ombudsman new scheme 2002, the scheme covers all regional rural banks, in addition to commercial and primary co-operative banks, he revealed.
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Ombudsman office can also act as an arbitrator of disputes either between banks and their customers or among two or more banks, he said. Customer can complaint any matter regarding to the bank services to the Ombudsman officer, he added.
Ramakrishnan, the deputy general manager of the State Bank of India(SBI), MVS Sainadh Rao, the chairman of the Sree Visakha Grameena Bank, R Sampath Kumar, the assistant general manager of the Andhra Bank, were present.