This follows the efforts made by the company on system improvement by way of adding new electric sub-stations and power transformers to the existing network.
The CPDCL chairman and managing director Dinesh Kumar stated in a press release issued here today that voltage profile of power supply was also improved, benefiting the customers.
In all, thirty 33/11 kv sub-stations were built in the first six months of this financial year, besides adding 11,199 distribution transformers and 30 power transformers in the same period, Dinesh Kumar said.
He added that the company had initiated a number of measures for reducing the breakdowns and interruptions by locating the faults and attending them immediately through Mobile Fuse Off Call Vans.
An electricity consumer call center was also set up to receive complaints from the denizens of Twin Cities as well as from the surrounding nine municipalities, covering over 1.8 million consumers.
With the success of Customer Service Centres established at all the 28 sub-divisional offices in the twin cities, the company is making arrangements to open more such centres in Anantapur, Kurnool, Mahaboobnagar, Medak, Nalgonda and Rangareddy districts,covering four million customers.
Efforts are being made to make them operative by December end. On the lines of citizen charter parameters, these centres are designed to provide prompt and efficient services to the consumers as a single-window solution.
