The directorate general of foreign trade (DGFT), which comes under commerce ministry, has asked all exporters and importers to use the system - Contact@DGFT - for resolution of their matters.
Traders can raise all matters related to the directorate or other agencies of the Centre and States through this facility, which is activated at the DGFT website.
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It said best efforts will be made for expeditious resolution.
"In the interest of systematic monitoring and effective resolution, exporters/importers are requested not to send their queries through twitter or e-mail and use Contact@DGFT service instead," it added.