Mysore’s new Deputy Commissioner Harsh Gupta has directed all government offices in the district to open up help desks to provide people with required information relating to their offices. He has also asked the officers to come out with citizens’ charter highlighting the services provided to the public in their offices.
A help desk has already been opened in the office of the Deputy Commissioner.
Giving the above directions after a public grievances redressal meeting here, the Deputy Commissioner said the officers, particularly those coming into public contact more frequently, should give priority for establishing help desks and publishing citizens’ charter. The help desks should be located at the entrance of their offices so that visitors could get proper information easily.
He asked the taluk and district level officers to stay in their offices on all Mondays and make available themselves to the public for giving information they seek from their offices. He said the officers should abide by the circular issued by the state government in this regard without fail.
Harsh Gupta asked them to continue with the public contact programme on every first Saturday of the month in the same manner as conducted earlier. The public interaction programme conducted on every third Wednesday of the month in the Deputy Commissioner’s office will be instead conducted on every third Thursday of the month. Complaints will be received over telephone also and action will be taken to resolve them, he said.
He also brought to the attention of the officers the Supreme Court direction to shift religious erections put up in public places and asked them to take appropriate steps.
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In all 21 complaints were received at the meeting. While for eight complaints reports had been given, for the remaining 13 details on the action taken to redress the complaints were furnished. He sought response from the concerned taluk officers over wireless on the steps taken by them to resolve the complaints.
Responding to a petition, he said he would hold a separate meeting with the District Officer for the Handicapped on providing facilities to the handicapped on priority.
Following the assurance by the Joint Director of Agriculture Vishakanta that there was no scarcity of seeds or fertilisers in the district, the Deputy Commissioner got in touch with all the taluk officers and made certain of the position on the availability of seeds and fertilisers. He directed the officers to take immediate steps to provide relief and compensation to those affected by the recent rains in the district.
Meanwhile, a help line has been opened in the Mysore City Corporation to receive complaints from those affected by the monsoon rains like rain water flooding into houses, overflowing from manholes, tree fall and traffic inconvenience.