The Department of Posts today launched a new service that would enable customers to trace their mails through Short Messaging Service (SMS).
"This new service will enable public to locate their mails, especially speed post, by sending an SMS and they will receive the location of their mail," T Murthy, post master general, Tamil Nadu circle (business development and marketing) told reporters here.
One has to type the 13 digit number, printed in the receipt that was given during booking, and sms it to '55352', he said.
Murthy said this service would be availed in all mobile service providers.
He said there was a substantial drop in receiving first class mails due to technology revolution. "Five years ago, city post offices handled 13 to 14 lakh first class mails per day. Currently, we handle only about nine lakh mails a day."
Murthy said 81 kg of gold worth about Rs 5.5 crore was sold through post offices in Tamil Nadu. "In this festive season alone, we have sold 28 kg of gold from September 24, to October 12," he added.