CBDT Chairman Sushil Chandra has written a letter to all the principal chief commissioners of the department in the country, underlining that the high pendency of such complaints "reflects poorly on the efforts made by the field officers".
The CBDT is the policy-making body of the IT department.
Also Read
The CBDT boss asked the top command of the department to strengthen the functioning of the Aaykar Sampark Kendras (ASKs -- single-window IT offices for grievances), so that the grievances could be resolved using the e-nivaran or electronic mode of grievance redress mechanism, which was launched by the department sometime back.
"Therefore, I would like you to ensure that all the officers and agencies under your jurisdiction are properly briefed so as to reduce the avenues of grievances," Chandra wrote in the letter.
He added that directions had already been issued by his office to ensure that the grievances were resolved within 30 days of their receipt and that the officers deputed to perform these tasks attended to these cases on priority.
"Redressing public grievances is one of the primary focus areas of the government and it is being monitored at the highest level," Chandra said.
The letter also mentioned that over 20,000 grievances of the taxpayers were disposed of since the beginning of this year till November 13.
You’ve reached your limit of 5 free articles this month.
Subscribe now for unlimited access.
Already subscribed? Log in
Subscribe to read the full story →
Smart Quarterly
₹900
3 Months
₹300/Month
Smart Essential
₹2,700
1 Year
₹225/Month
Super Saver
₹3,900
2 Years
₹162/Month
Renews automatically, cancel anytime
Here’s what’s included in our digital subscription plans
Access to Exclusive Premium Stories
Over 30 subscriber-only stories daily, handpicked by our editors


Complimentary Access to The New York Times
News, Games, Cooking, Audio, Wirecutter & The Athletic
Business Standard Epaper
Digital replica of our daily newspaper — with options to read, save, and share


Curated Newsletters
Insights on markets, finance, politics, tech, and more delivered to your inbox
Market Analysis & Investment Insights
In-depth market analysis & insights with access to The Smart Investor


Archives
Repository of articles and publications dating back to 1997
Ad-free Reading
Uninterrupted reading experience with no advertisements


Seamless Access Across All Devices
Access Business Standard across devices — mobile, tablet, or PC, via web or app