The scheme that has been lauded for bringing transparency and accountability in the system, presently covers over 375 services of 42 departments and organisations of the state government.
The process to bring more services under the Sakala Mission, introduced under the Karnataka Guarantee of Services Act 2011, was in progress, Mission Director Shalini Rajneesh said in Mysore.
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Addressing an awareness programme at JSS Law College, she said, about 100,000 applications were received under the public service delivery system and an equal amount of applications were being disposed off everyday. The service delivery was happening in a time-bound framework.
Despite efforts to create awareness on Sakala among the people with wide publicity, she lamented that it had not brought about the desired effect and people continued to lack awareness about the scheme which guarantees government services. She called on the general public to participate in the system by availing of timely delivery of government services that comprised over 1,800 services delivered to the 60 million people of the state by its departments and also spread the mission's objective to others and help expand public awareness on Sakala.
Shalini Rajneesh, who is also the Principal Secretary to the Department of Personnel and Administrative Reforms (DPAR), explained the various aspects of Sakala and said it helped to build up public confidence in the state's governance. She called upon the state departments to implement the scheme with dedication and with a sense of moral obligation to the people, than seeing it as a legal commitment.
She said, some services were also being made available online and public can view all the details of Sakala scheme in its website.