ICICI Bank, India’s largest private sector lender, today rolled out 25 “electronic branches” across 18 locations in the country.
As part of its new technological initiative, the bank also launched a range of internet-based banking services for customers.
The electronic branches would function along with the regular brick-and-motor branches and would offer cheque deposits through cheque deposit machine, a cash deposit machine with instant credit facility, an interactive kiosk for facilitating internet banking services and 24-hour video conferencing with customer care personnel.
“Customers can transact on their own, at a time of their convenience, with the help of various automated devices and kiosks. One third of our total transactions today happens through internet channel. We have always leveraged technology to make banking convenient and enhance the customer experience,” said Chanda Kochhar, managing director and CEO, ICICI Bank.
The bank has also launched “tab banking”, which would enable a customer to open a bank account from home or office using a tablet equipped with mobile connectivity. Similarly, it has also introduced e-locker facility for wealth customers, which is a virtual online locker available on the ICICI Bank internet banking platform.