The exodus put pressure on existing staff, adversely affecting customer service.
The seismic changes does spawn an interesting picture: on the one hand, the all-powerful trade unionis are losing their sting, while on the other automated teller machines (ATMs) are replacing branches.
The relentless march towards higher profits has begun for public sector banks. But those who opted for VRS are a happy lot today. Business Standard spoke to close to a dozen bankers who are enjoying life to the hilt.
