Welfare of Indian Citizens In pursuance of Good Governance initiatives, the Ministry of External Affairs (MEA) launched an online Consular Grievances Monitoring System, named MADAD, on 21st February 2015, to extend a helping hand to Indians abroad requiring consular assistance. In collaboration with the Ministry of Overseas Indian Affairs (MOIA), the MEA addresses complaints received through MADAD Portal. It allows direct registration of grievances and effective tracking of the entire grievance handling process all the way until the redressal of the grievance. All our Missions and Posts abroad and the MEA's Branch Secretariats in Chennai, Guwahati, Hyderabad and Kolkata, have been linked to this portal for consular grievance tracking and follow-up. In addition, the names, contact details of all officers and an emergency contact number in our Missions and Posts abroad are available on the websites of our Missions. In a written reply in Lok Sabha today Minister of State for Overseas Indian Affairs General V.K. Singh (Retd.) said that the Government has signed MoUs on labour with major labour receiving countries, namely Jordan, UAE, Qatar, Oman, Bahrain and Malaysia. Also an agreement on labour cooperation for Domestic Sector Workers (DSWs) was also signed with the Kingdom of Saudi Arabia in 2014. Under these MOU's/ Agreement, Joint Working Groups are constituted to find solutions to bilateral labour problems.
