Amul is overhauling its branding and distribution strategy to keep pace with the changing times.
Life begins at 60. Ask Amul — synonymous for all things dairy. In order to focus on India’s largest consumer segment, young people below the age of 20, Amul is now moving away from its carefully cultivated image of just a family brand popular with the homemaker.
So while the ponytailed Amul girl will continue to be the brand ambassador with her “Utterly Butterly” spoofs, the brand has started changing its lingo to cater to Generation X, Y and even Z. So the new television commercials, created by DCB Ulka, position the products on the 'Utterly Healthy’ platform where thin is in.
Certain things never change, says Rahul Dacunha, director of Mumbai-based Dacunha Communications. His father Sylvester Dacunha created the Amul girl 43 years ago. “”Generations after generations have got to know her and love her. So we can’t change it,” Dacunha says. But market research showed that the company needs something new to promote its new product categories of milk, cheese spread and lassi. That explains the questions youngsters ask you in the new TV commercials: “Dude, where’s da doodh?”
It was necessary, says R S Sodhi, chief general manager of the Gujarat Co-operative Milk Marketing Federation (GCMMF). “Milk products are usually associated with housewives and children. As a result, teenagers tend to shy away from drinking milk. We want to make milk popular among youth”, he says.
But brand positioning is just one part of the new strategy. The company is revisiting its entire retail and business strategy and is looking at strengthening the dairies business in the metros.
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Amul, which accounts for 15 to 20 per cent of the organised liquid milk market, has a daily supply of 8.7 million litres. By 2020, the milk procurement will be doubled and the company has earmarked over Rs 2,600 crore for capacity expansions,” says Parthi Bhatol, chairman, GCMMF.
To save on costs and increase its distribution reach, GCMMF now plans to set up its own “satellite dairies” in Delhi, Mumbai and Kolkata with a combined processing and liquid milk packaging capacity of an additional 5 million kg per day. At present, the processing and packaging is leased out to local units.
“Our milk procurement has increased substantially and we want to create a market for surplus milk. GCMMF wants to provide fresh and quality milk in metros”, says Bhatol.
The move makes sense as Amul has to shell out Rs 1.50 per litre more on transportation costs alone to sell its milk in the metros. That explains its not-so-strong presence in these markets now. Take Delhi, for example. Mother Dairy accounts for 55 per cent of the 5.5 to 6.6 million litres-per-day liquid milk market in the city compared to Amul’s 20 per cent. GCMMF feels it can easily double its milk supply to the Delhi, Mumbai and Kolkata markets once the satellite dairies are in place.
“Cities such as Kanpur, Lucknow and Bhopal are also on our radar”, says Sodhi.The strategy will be to tie up with milk co-operatives and unions in these cities.
This means that the heat is now on private dairy players like Paras in Delhi and Mahanand in Mumbai. But the going will certainly not be easy for Amul, as these strong local players are already trying to beef up their own network. Executives at Paras Dairy say the company has already started sprucing up its infrastructure facilities to take on competition.
Competitors are dismissive about Amul’s plans and say it will take years for the company to make its presence felt in the metros. “Amul does not have a strong distribution network like that of Mother Dairy in Delhi. So it will be a long haul,” one of them says.
Amul knows this and that’s why it is adding 6,000 more retail parlours across the country in this financial year to the existing 4,000. Parlours now contribute a measly Rs 200 crore per annum to GCMMF’s total sales of Rs 6,700 crore.
Amul is also trying to keep pace with time by looking at newer value-added products. While the company is tightlipped on this, pro-biotic products is one area it is trying to concentrate on. That again is in keeping with the health consciousness among today’s youth. So, it’s time to 'chill your dil’ – as one youngster says -- in one of Amul Milk’s new commercials.
(With inputs from Sapna Agarwal)