Fastest growing online insurance portal Coverfox has announced the launch of its unique 'doorstep claims service' in Delhi-NCR after a successful launch in Mumbai.
Express Claims Service by Coverfox not only ensures timely and professional claims support, but also promises to return your car in three days, after getting the vehicle serviced with the help of third party auto service providers. The company has tied up with 70+ such providers in Delhi, Gurgaon, and Noida.
Though 70 to 80 percent of claims are processed under the cashless arrangement, Coverfox.com observed general customer dissatisfaction with regards to the claims experience. On delving deeper, they realized that since most customers are claiming for the first time, there is a general lack of awareness of the claims process as well as how claims are calculated.
Coverfox, hence built express claims services to provide doorstep claims assistance through a team of claims specialists and engaging auto-service providers. This team provides 100 percent unbiased hand-holding till the car is repaired and returned to the customer. Being an independent entity representing the customer, it ensures fair settlement and transparency in all transactions.
Coverfox.com has defined tight processes and timelines with each party in the claims journey, from auto-service providers to licensed surveyors and insurance companies, to ensure faster and smoother claims settlement within shortest possible time.
The service is currently available to Bharti AXA, Liberty Videocon, and Future Generali car insurance customers in Delhi and NCR for select brands of cars.
Coverfox currently provides Express Claims Services in Delhi, Mumbai and Pune, and plans to launch it in other cities across India soon.
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In the offing is also a tie-up with one of the most prestigious PSU's in the insurance industry.
"Our goal while launching this service was to let the customer deal with minimal stress and inconvenience in terms of time, money, and effort. The Express Claims Service allows for complete transparency while dealing with various service providers and insurers for a fair and timely settlement," said Co-Founder and CEO Coverfox, Varun Dua.
"In Mumbai and Pune this service has seen a positive response from customers. Encouraged by the demand for such hassle free service, we are rolling it out in Delhi, NCR. We have plans to take this to other cities soon," added Varun Dua.