Coverfox.com, the fastest growing online insurance portal in India has launched a revolutionary doorstep claims assistance program in Mumbai that will ensure timely and professional claims support but, with the help of third party auto service providers, also promises to return your car in three days.
Though 70 to 80 percent of claims are processed under the cashless arrangement, Coverfox.com observed general customer dissatisfaction with regards to the claims experience.
On delving deeper, they realized that since most customers are claiming for the first time, there is a general lack of awareness of the claims process as well as how claims are calculated.
Coverfox, hence built Express Claims Services to provide doorstep claims assistance through a team of claims specialists and engaging auto-service providers. This team provides 100 percent unbiased hand-holding till the car is repaired and returned to the customer. Being an independent entity representing the customer, it ensures a fair settlement.
Coverfox.com has defined tight processes and timelines with each party in the claims journey, from auto-service providers to licensed surveyors and insurance companies, to ensure faster and smoother claims settlement.
The service is currently available to New India, Oriental Insurance, Bharti AXA and L and T car insurance customers in Mumbai for select brands of cars (Maruti, Hyundai, Honda, Toyota and Tata).
"Coverfox was founded with the aim of removing the stigma associated with insurance. The Express Claims Service is another step towards that goal. We are an independent entity representing the customer and hence we are best placed to serve our customers in a neutral manner. With Express Claims Service we are looking at providing a seamless insurance claims experience for our customers," said CEO and Co-Founder Coverfox.com, Varun Dua.
The Coverfox Express Claims Service is now available in Mumbai with plans to spread soon to other cities.