iQor, a global provider of customer contact solutions and product support services, has announced plans to invest USD 200 million in building an expanded, pan-India service network to deliver world class end to end aftermarket services.
Currently the largest aftermarket service provider in the world, iQor operates depot repair and refurbishment services at state-of-the-art facilities in Manesar (Gurgaon), Mumbai, Kolkata and Bangalore. iQor also operates a 1,000 seat contact center in the Delhi National Capital Region (NCR).
"India is the world's fastest growing major economy and is projected to be the second largest smart phone market by 2016," said Hartmut Liebel, CEO, iQor.
"With infrastructure and staff already in place throughout the country, iQor is perfectly positioned to meet India's increasing demands for skilled, immediate product support," he added.
The expansion will create around 20,000 new jobs across India's 29 states. Part of the growth will come from the opening of two new repair depot hubs in Chennai and Hyderabad as well as new walk-in service centers along with on-site services for some of the world's foremost manufacturers of smart phones, tablets, desktop computers, notebooks, digital players and consumer products.
iQor plans to nearly quadruple its network of convenient, brand exclusive centers, which offer face-to-face product support and first and second line technical assistance in the coming months. By the end of 2015 iQor will be increasing its footprint to 115 locations in 109 cities and 22 states.