The Central Government on Wednesday given its ex-post facto approval for the Memorandum of Understanding (MoU) signed in November between India and the United Kingdom for Cooperation in public administration and governance reforms.
The form of co-operation under the MoU will be in areas like sharing good governance practices in public administration, user-led service design, reducing bureaucracy in service delivery, government process re-engineering, building and developing staff capability, public grievance redress mechanism, local government reforms, reforms towards strengthening of social security, collaboration in strategies for promotion of ethics in government, collaboration between government and industry on staff management, mechanisms for public engagement, crisis and disaster management and digital transformation of government.
A Joint Working Group on Public Administration and Governance will be responsible for implementation of the MoU.
The MoU will help understand the system of customer-oriented public service delivery in the U.K. with reference to rapidly changing environments in the area of public service management and enable in replicating, adapting and innovating some of the best practices and processes in the Indian Public Service Delivery System, leading to improved public service delivery in India.
The First Joint Working Group (JWG) meeting under the MoU is scheduled to be held later this month in London.
Provision of Citizen-Centric Online Services is the foundation of an efficient public administration system. It leads to transparency and accountability in the governance and fosters equitable growth.