In what may improve customer satisfaction, the Delhi Jal Board will now start regular e-interaction with its consumers via SMS.
The CEO Delhi Jal Board, SS Yadav, today informed that this would benefit more than 21 lakh consumers of DJB.
Yadav said that to get regular information from DJB the consumer will have to link his/her mobile number with his/her ten digits KNO.
This can be done by sending SMS or by registering at DJB revenue department website www.djb.gov.in. Registration via SMS can be done by typing DJBIN
Yadav informed that regular information about bills, payments made and pending payment will be sent via SMS to the consumers who have registered their mobile number with the DJB. They will also be
alerted about due date of payments through SMS, he added.
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He further informed that SMS facility will also be used to make the consumer aware and to enlist their participation in important causes like rain water harvesting, water conservation etc. In case of
disconnection in water supply due to bursting of pipeline, consumers of the area concerned will be intimated.
Yadav lauded the efforts of the Revenue Department of DJB and said that this facility will be extremely useful to the consumers to get updates on their bill and payment related issues and also in keeping
the consumers updated on water supply situation in their area.