Hinduja Global Solutions rose 2.78% to Rs 674.90 at 12:00 IST on BSE after the company said it has secured contracts with leading CPG and Consumer Electronic Companies in the UK and USA markets respectively.
The company made the announcement during market hours today, 16 October 2014.
Meanwhile, the BSE Sensex was up 3.33 points, or 0.01%, to 26,352.65.
On BSE, so far 5,505 shares were traded in the counter, compared with an average volume of 26,006 shares in the past one quarter.
The stock hit a high of Rs 676.45 and a low of Rs 650 so far during the day. The stock hit a 52-week high of Rs 736.55 on 7 July 2014. The stock hit a 52-week low of Rs 368.10 on 21 October 2013.
The stock had outperformed the market over the past one month till 14 October 2014, rising 2.67% compared with 2.63% fall in the Sensex. The scrip had, also outperformed the market in past one quarter, rising 7.48% as against Sensex's 5.37% rise.
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The mid-cap company has an equity capital of Rs 20.66 crore. Face value per share is Rs 10.
Hinduja Global Solutions (HGS) said the contracts are to provide unified consumer engagement services for their products and services. Firstly, the UK based CPG Company known for its early life nutrition, waters and fresh dairy products has collaborated with HGS for multi-channel service that will be delivered over voice, email and web chat wit h plans to introduce video chatting capabilities in the future. The service will be delivered from a 30 seat HGS Interaction Center located in West London, UK. HGS will provide domain experts for the early life nutrition business including qualified midwives and nutritionists. As part of the service, HGS will also handle complaint management and late night support for the early life nutrition line.
Secondly, a global Consumer Electronic Company headquartered in Japan has awarded HGS USA the contract for launching a Consumer on line Self-Help Portal.
In January 2014, HGS launched a very successful multi-channel technical help desk solution for the Consumer Electronic Company out of HGS's state-of-the-art facility located in Alabang, Philippines. Based on the merits of continued high performance, HGS is now designing, building and managing their new Consumer Self-help Portal providing videos, automated chat, live chat and click to talk channels which are all part of the HGS Unified Consumer Interaction Services.
Additionally, this company is launching a new product offering soon and has asked HGS to help them prepare a multi-channel (Service and Sales) contact center program for these new products, services and accessories and will require additional FTE's and automation.
Commenting on the new wins, Partha De Sarkar, Chief Executive Officer, HGS said, We are delighted at being recognized as a leading service provider in the multi-channel consumer care space. Today companies are looking for capabilities that go beyond the traditional method, increasing digital footprint of consumers have given rise to alternate methods of problem solving. HGS has been quick to understand this shift in the consumer mindset and thus has been working closely with clients to make their customers happy.
The financial details of the contracts were not announced by the company.
Hinduja Global Solutions' consolidated net profit fell 13.6% to Rs 32.50 crore on 16.7% rise in total income to Rs 674.13 crore in Q21 June 2014 over Q1 June 2013.
HGS, part of the multibillion dollar conglomerate Hinduja Group, is into Customer Relationship and Business Process Management, with a global footprint across North America, Latin America, Europe, Asia and Africa. Its contact center solutions, back office transaction processing services, domain analytics and process consulting solutions combine operational excellence with functional expertise.
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