From Contact Center World EMEA
Hinduja Global Solutions announced that its subsidiary, HGS Europe, dominated the EMEA finals of Contact Center World, bringing home trophies for Best Large Contact Center (Gold), Best in Customer Service (Gold), and Best Outsourcing Partnership (Silver), along with a host of individual recognitions for its employees across Europe. In total, the company secured an unprecedented eight wins in key categories at the Awards Gala function held in London on 11 June 2015.HGS's longstanding partnerships with Kimberly Clark and Unilever won recognitions for Best in Customer Service and Best Outsourcing Partnership, respectively, while it's contact centre in Preston, UK retained the title of Best Large Outsourced Contact Center for the third consecutive year, for its Retention & Loyalty program for UK-based TalkTalk telecom. HGS's UK employees also won several accolades, including Best Contact Center Sales Professional (Liz Norris), Best Contact Center Trainer (Daniel Pilling), Best Customer Service Professional (Stacey Baldwin), Best Sales Manager (Matt Zygadllo), and Best Client Services Manager (James Bowdidge).
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