The National Highways Authority of India (NHAI) on Monday said it issued a code of conduct for toll plaza operators aimed at reining in misbehaviour of staff and lack of uniformity.
"NHAI contractors/concessionaires are to mandatorily comply with the policy guidelines and standards prescribed by NHAI. A uniform dress code has also been issued, to be used through the country for the staff manning toll plazas," said an official statement.
Toll plaza personnel will wear navy blue uniforms with adequate identification.
A standardised format for display of toll rates, concessions and exemptions has also been circulated to the concessionaires and contractors, the statement added.