The Pension Fund and Regulatory Development Authority (PFRDA) has organised a service fortnight from June 27 to July 11 to build subscriber awareness and disseminate information regarding the National Pension System (NPS), an official said on Thursday.
According to the Finance Ministry, subscribers and employees of the central and state governments are not fully aware about NPS which leads to a large number of queries and grievances.
"It has been observed that the subscribers/employees in the central government and state government are not fully aware of various functionalities/facilities available under the NPS," a Finance Ministry release said.
"However, it is seen that majority of these information gaps are on account of non-availability of the latest contact details of the subscribers in the respective documents/PRANs (Permanent Retirement Account Number) etc," the release added.
During the awareness fortnight at offices of the central and state governments, besides sharing information, nodal offices and subscribers will be sensitised about the need of updating their personal data to enable the system to work effectively.
"In order to promote awareness regarding importance of updation of latest contact details in PRANs and to provide basic facilities on the spot, the NPS Service fortnight is being organised," the release said.
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The activities listed as requiring focused attention during this period, include updating subscriber details, printing of transaction statement for the subscribers, resolving grievances and addressing issues of pending exit cases under NPS.
The PFRDA has asked all functionaries involved with "acquisition and servicing" of NPS subscribers across the country to provide all necessary assistance to subscribers and prospective subscribers and attend to their service requests "in a proactive manner".
--IANS
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