Reliance Energy has launched a dedicated WhatsApp number for consumers to report problems of power breakdown and restoration of supply, an official said here on Monday.
Customers can now register a "No Supply" complaint through a special WhatsApp number and also check the restoration status.
"The customer needs to send #NOPOWER (Ac. No) to WhatsApp number 9022813030. They will get an automated response providing the complaint details or the restoration status will be provided," said a spokesperson.
Since WhatsApp is one of the most widely used communication tools, and a majority of calls received concern "No Supply" complaints, the company has offered customers a faster and affordable option to register complaints without having to ring up a call centre and wait.
The service will provide details of real-time query resolution on status of e-payments, payments options, trouble-shooting for various e-services, online new connections, metering and billing queries, billing complaints, duplicate bill requests, etc.
--IANS
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