However, my grandchildren will remember affection, hugs, kisses and stories that made their eyes wide. Until the age of eight, through emotions and stories, kids learn values and what is right and wrong. The plastic brain of children registers and recalls emotions from very early life but recalls facts and knowledge only from the age of eight. The four principles that every grandparent intuitively deploys are (i) encourage kids by spending emotional time; (ii) impart learning osmotically through story telling; (iii) correct behavioural aberrations early and (iv) immerse into multiple interactive experiences.
- SPJIMR’s Abhyudaya: Every MBA student compulsorily mentors disadvantaged children as a part of the MBA course. As students they perhaps do not appreciate it, but later, they treasure the experience.
- Rural development projects: Hindustan Unilever (HUL) pioneered the idea that every trainee should spend eight weeks, living with a family in a village. Every trainee goes through the experience and leaders honed at HUL are all alumni of HUL’s mandatory rural development stint.
- TAS social service projects: During my Tata career, I was deeply involved in introducing eight weeks of social service for every TAS trainee. They probably did not enjoy the experience, but later, each one would recall how enriching it was.
- Sustainability in TBEM: It is not just about honesty and integrity, it is also about respect for fellow beings and the environment. Sustainability was introduced into the Tata Business Excellence Model assessment process in mid-2000s.
- Tone at the top: Children are sensitive observers of elders’ behaviour with respect to truth-telling and injustice. Likewise, young managers judge their seniors’ behavior rather than their talk. In Tata, the lesson on ethics was salutary when Tata blew the whistle on itself in the face of the unfortunate Tata Finance episode.
The writer is an author and corporate advisor. He is distinguished professor of IIT Kharagpur. He was a director at Tata Sons and a vice-chairman at Hindustan Unilever | Email: rgopal@themindworks.me
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