For meaningful transformation

Experiences will be powered by robotic efficiency and human empathy

With 5G and 6G launch on the anvil, 2020 will mark the beginning of an exciting and interesting decade. In my view, quite a few things will shape our world this year and beyond. First, look at the steps being taken towards a cohesive sustainable world.
It is important that the conversations around sustainability and business profitability translate into a war cry to save the earth and our future.
 
As business leaders, the onus is on us to make our industry the champions of sustainability. Technology will be that ultimate bridge which will help businesses drive measures that focus on managing social and environmental impacts, improve operational efficiency while ensuring that corporate decisions lead to equitable growth. Closing the divide between rural towns and villages and better off urban hubs has long been one of the most difficult development challenges, especially in India. Improving access to technology will be the key to bridging this digital divide and here, the internet will be the equaliser.

 
Second we must root for a culture of diversity and inclusion. The mass appeal of technology has the potential to lead us to a path of shared future in this fragmented world. Technology will bind all stakeholders with the common thread of innovation and experiment that lead to a superior connected experience.

 
As new technologies make way into our lives, we will witness a world where humanoids and human beings co-exist and work together to create new possibilities. This beautiful amalgamation of augmented intelligence and human intelligence will help us address some of the complex problems facing the world today. Cobots and humans will work together to create more humane experiences. The experiences of tomorrow will be powered by robotic efficiency and human empathy. From emotion analysis to AI-powered career platforms, from virtually assisted services to gamification for culture and training purposes, new-age businesses are leveraging technology to create personalised experiences. The interesting thing is that while technology will be an enabler of new experiences, the final decision maker will always be human.

 
The network of the future — 5G and 6G — is here to disrupt the way we live and work, and the explosion of connected devices like mobile phones, televisions, security systems, speakers among others, is only going to intensify. The journey will move beyond mobile broadband, and impact self-sustaining, modern human establishments like smart cities, robotics, self-driving cars, and foster innovation in critical sectors such as health care, agriculture and education. For businesses, 5G is poised to be the tipping point that will accelerate global market reach and reshape the competitive landscape. 5G network will become the differentiator that will foster new innovations with its ability to deliver unprecedented productivity gains, while pioneering new distribution and consumption models. The potential for disruption is enormous and those who prepare well for 5G, will have much to gain.

 
While new-age technologies are creating new possibilities every day, we are betting big on a “more human” workforce of the future. The youth population across the globe with their abundant energy and ideas have a crucial role to play in fructifying the vision of a better tomorrow.

The writer is MD & CEO of Tech Mahindra