With reference to Narendra Apte’s letter (“Banking standards,” October 11), things are getting from bad to worse with state-owned banks. I would like to highlight a problem I have faced with my local local state-owned bank, the premises of which were suddenly shifted to a distant location. For elderly people like me with a 45-year-old account in the bank this was extremely inconvenient. All representations by the various registered residents associations and hundreds of customers went in vain. A senior officer of the bank assured me that new premises would be hired at a closer location but that building has been under construction for over a year. An additional problem is that the bank’s branch has demat services but does not start working before 10 a m although the stock market opens much earlier. Further, the demat statement does not reflect the date of acquiring the asset nor its valuation on any specific date.
Amba Prasad Upadhyay, New Delhi
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