This refers to the debate “Should Air India have sacked Baldauf?” (March 9). Air India should draw lessons from Air France-KLM. With a strong network and fleet, and backed by an agile management, the airline is competently catering to passenger needs by delivering on-time flight services to Asia and North America.
Air India, on the other hand, is hobbled by a poor network, creaky fleet and fast-losing customer confidence. It’s time the airline took strong measures to improve its fleet if it wants to gain customer confidence and improve its revenue.
P Senthil Saravana Durai, Hyderabad
Readers should write to:
The Editor, Business Standard,
Nehru House,
4, Bahadur Shah Zafar Marg,
New Delhi 110 002,
Fax: (011) 23720201;
letters@bsmail.in